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Green Valley Imports Ltd respects your
right to privacy.
In order to best process your order, we require information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time.
We do not sell or supply information you have provided to us unless:
a) In the instance of debt collection we will pass relevant information to such agencies should the need arise.
b) We detect breach of copyright or fraud, or the theft
of our property, or unlawful activity against or upon
the Green Valley Imports Ltd website. In this case information will
be passed to our legal representatives or with law enforcement
agencies.
We retain customer information for accounting and credit records and for communicating with matters related to your purchase and for general information communications, if you have requested to receive them. We only send information to customers who agree to receive it. We do not send out "spam" in any way.
We retain the following information:
a) Details you submit (type in) to our website such as your full name, including but not limited to, physical address, phone number, email address the name and physical address, phone number of a gift recipient for goods you have purchased for them.
b) The date of purchase and related purchase details.
c) The Internet Service Provider (ISP) used by you to
connect to Green Valley Imports Ltd
d) And non identifiable information for surveys and market research
This information is stored in a password accessed secure database.
Our returns and refunds policy does not override any existing protection you have under New Zealand consumer rights protection or the sale of goods laws.
You may return a purchase if:
a) it is faulty (malfunctions)
b) It is damaged during transit.
c) You receive the incorrect goods.
Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
In the event that you receive
a defective or damaged product, we will happily refund the
original product price, delivery, wrapping and other fees
via the original method of payment. Alternatively, if you
request a replacement, we will despatch your replacement
item (subject to availability) once we receive the return,
at our cost. Please note that all products that are found
to be non-defective will incur the delivery costs of returning
the item to Green Valley Imports Ltd.
If the item purchased does
not function correctly on receipt, or fails within the warranty
period (manufacturer’s warranty) please contact us
immediately to notify us of the issue. You will need to
have your invoice handy. If the goods come with a manufacturers
warranty then we will assist you with following the manufacturer’s
instructions. If the goods do not hold a manufacturers warranty
we offer our own 30 day warranty. We will endeavour to repair
or replace the faulty product as soon as we can. If the
product cannot be repaired or replaced for some reason we
will refund you the full amount.
In the unlikely event that there be an error with the picking of your order and you, or the recipient do not receive the goods intended, please notify us immediately by phone or email. Please note, you will need your invoice handy. We will organize to have the product collected and will send you the correct item at no extra charge.
Green Valley Imports Ltd will
not be liable to you for any loss or damage arising directly
or indirectly in connection with the supply to you of goods
and services from our website, except to the extent that
such liability is not lawfully excluded under the applicable
law.
Green Valley Imports Ltd expressly
exclude liability for indirect, special, incidental or consequential
loss or damage which may arise as a result of supplying
goods or services to you in respect of other equipment or
property, for loss of profit, business, revenue, goodwill
or anticipated savings.
In the event that any exclusion
contained in these terms and conditions is held to be invalid
for any reason and Green Valley Imports Ltd becomes liable
for loss or damage that may lawfully be limited, such liability
shall be limited to the amount originally paid by you to
acquire the goods or services, or the repair or replacement
of the goods, at our discretion.
Prices of goods and services and delivery and other charges displayed are all current at time of display. All pricing is in New Zealand dollars. These prices are subject to variation without notice.
We will always make our best efforts to ensure information displayed in product descriptions and pricing is accurate. We are unable to warrant that the product descriptions or other content of the website is accurate, complete, reliable or error free.
You agree that prices displayed
on Green Valley Imports Ltd do not constitute an offer on our part
and that we retain the right to correct any price that is
incorrectly displayed at the time we confirm your order.
Should this correction in price no longer suit, you may
withdraw your order at this time.
The information relating to
products displayed on Green Valley Imports Ltd is sourced
from a variety of manufacturers and suppliers and is displayed
in good faith. We, to the best of our ability, will ensure
at all times that the information displayed is accurate.
We do not make any representation or warranty as to the
accuracy or completeness of this information due to the
fact that manufacturers and suppliers reserve the right
to alter product models, specifications, packaging and service
offerings without notification.
All information displayed,
relating to products and services offered by Green Valley Imports
Ltd is for general informational purposes only and
we are not responsible for any purchase decision you make
with regards to suitability of a product or service for
the purpose you have in mind.
To the extent permitted by
the applicable law, Green Valley Imports Ltd disclaims all
warranties with respect to products and services, either
express or implied, including but not limited to any implied
warranties of merchantability or fitness for any particular
purpose.
You may pay for your order using valid Visa & MasterCard cards. You can pay for your goods online or by phone.
By using your credit card to purchase goods you warrant that:
a) you are the legal owner of the card and the details of which you have provided on the order are correct and valid.
b) you are in the possession of your card at the time of ordering and you have not misplaced the card, nor has the card been stolen or cancelled.
c) you have sufficient funds on the card quoted in order to complete the purchase.
d) the order you are placing is a bona-fide order which you have every intention of completing.
If you choose to order online, we will send you through and email to the address supplied an automatically generated email to notify that we have received your order. This notice does not guarantee that the order is confirmed or approved.
Credit Card Transactions
When paying by credit card, the details are entered by you directly into a safe page. All information is encrypted at time of entry and is handled through secure encrypted servers.
TDR
Group Ltd 2006
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